ITT - IMPACT Science & Technology - GSA Rates and Position Descriptions

Impact Science and Technology (IST) is a small business that was incorporated in the state of New Hampshire in February, 1995. IST has offices in Nashua, New Hampshire; Annapolis Junction, Maryland; and Aurora, Colorado, as well as personnel assigned to work as integrated members at various customer facilities. The company employs over 185 individuals, more than 90% of whom have full TS/SI clearances with compartmented accesses. Each of IST’s three offices has a TOP SECRET facility clearance with full CWAN connectivity, secure phones, and classified data/document processing capabilities. In aggregate, IST has over 14,000 sq. ft. of fully accredited SCIF space. IST prides itself on having a solutions-oriented workforce of skilled professionals who can work independently, in teams, or integrated with the customer staff. IST’s prevailing goal is to design and develop best-value solutions to real-world problems.

IST provides innovative system, hardware and software engineering solutions for real-time, multi-site data processing systems. The company is capable of providing the full spectrum of engineering services required to provide complete product solutions for its customers. The company has a proven track record of successfully managing QRC efforts, and that success is the result of the experience and dedication of IST’s engineers, analysts, managers, and support personnel. IST is one of a very few small businesses that can offer full hardware development capabilities on a QRC basis, from problem definition to requirements documentation, through initial prototype production, and all the way to deployment and field support. IST maintains strong ties to a variety of QRC capable vendors, subcontractors and consultants, who are available to ensure sufficient bench-strength so that IST can execute QRC efforts without impacting other IST commitments.

In addition to providing QRC support for hardware, software, and analytic efforts, IST provides hardware engineering; hardware fabrication and maintenance support; software development; system engineering; information technology; operations support; database design and development; web-enabled applications/techniques development; web-based data delivery; ELINT, EA, and P3 (Power, Pattern, and Polarization) collection, analysis, and reporting; data warehousing; training; network design and configuration; and SETA support.

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1.1 Hardware Engineering Solutions

IST offers system requirements and architecture definition, system design, hardware and software design and development, system/subsystem integration and test, system documentation, training, installation integration and testing at customers’ sites worldwide.

IST develops custom hardware including VME-based black boxes (FPGAs, programmable logic, and ECL) and WB IF real-time pulse parameterizers. The company also develops hardware control software that interfaces over IEEE-488 to devices such as subband tuners and controllers interfacing through high-speed switches and routers over Gbit and 100BaseT Ethernet, FDDI, HiPPI and other network topologies. In addition to the design and development of components, IST designs and develops stand-alone systems. These include covert and remote systems as well as “drop and retrieve” units that depend on innovative miniaturization.

IST’s New Hampshire facility provides depot maintenance for ELINT hardware systems at sites worldwide. IST’s staff also includes a group of experienced senior analysts that support the customer with technical analysis of ELINT data, perform ongoing assessment of collected data quality and integrity, and provide technical user feedback to our developers. This integration of user representatives with the design and development staff ensures that development is guided by user inputs and the systems delivered by IST address the latest signal processing requirements.

IST provides a full array of logistics support services worldwide for the systems it delivers and has the capability to support complex systems that have been developed by others. IST has systems and processes in place to support the complete logistics chain. IST also manages the on-site stocking of FRUs at field sites in order to ensure an acceptable Mean Time to Repair (MTTR) is met, especially for fielded, mission-critical systems.

In addition to the logistics support provided, IST has the capability and experience to perform worldwide installation of a wide variety of systems. The company’s installation capabilities span the full gambit from QRC to long-term installation and support. This can include single quantity demonstration and prototype systems deployed in forward areas on stationary and moving platforms, up to and including multi-site deployments of large super computer class processing systems.

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1.2 Software Design and Development

IST has earned a reputation among its customers as a superior software development company. Each IST office has a strong core of employees with a breadth of software design and development experience using C, C++, Java, Java 3D, OpenGL, and X/Motif. IST is experienced with large software development programs with over 1,000,000 lines of code and involving multiple contractors and geographically dispersed workforces. IST also excels at smaller software development efforts, which may involve rapid prototyping and providing quick reaction capabilities. IST’s software development efforts implement object oriented design and development. IST believes that for software development efforts to be successful, the end user’s involvement and feedback through out the design and development phases of a program is critical. IST typically follows a spiral design and development approach.

IST’s staff possesses extensive knowledge and design experience in high-bandwidth real-time processing systems and mission planning systems. IST is a recognized leader in the development of real-time high data rate acquisition, storage, retrieval, and graphics systems. IST has developed the Real-Time Displays (RTD), which is an integrated suite of tools that support signals analysis and exploitation of continuously streaming real-time data, as well as file based data. RTD is deployed at a variety of government facilities worldwide. IST has developed a range of data acquisition, storage and distribution systems. IST is developing a data distribution system (Data on Demand) that innovates the way for special processing centers to quickly obtain high priority data electronically, instead of waiting weeks or months for a tape. IST’s mission is to listen and understand their customer’s needs and to develop systems and applications that exceed their customers’ expectations and are delivered on schedule and within budget.

IST is experienced with developing applications for a variety of hardware platforms and operating systems. IST has developed applications for embedded microprocessors, PC’s, handheld devices, high performance Unix workstations, and high-end servers. Developed software is targeted to run on the following operating systems: Sun Solaris™, Microsoft WindowsÔ, Windows CE, Silicon Graphics Irix™, Digital/Compaq Unix™ and VMS, VxWorks and MacOS™.

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1.3 Software Life-cycle Support

IST supports a variety of software life-cycle support programs. Some have loosely drawn, minimal requirements sets; others are classic, top-down design programs with hundreds of system-level requirements. The company uses requirements database S/W (e.g., DOORS) to ensure proper derivation and allocation down to the configuration item and to track updates and changes.

IST’s technical writers have significant experience in producing software support documentation such as:

System Design and Requirements

Technical Performance Measurements

S/W Design and Configuration

Interface Controls

Site Preparation & Installation

Requirements Test & Verification

Training Manuals

Life Cycle Support

IST offers end-to-end systems engineering, integration and installation, software maintenance, network and system trouble-shooting, performance analysis, and life cycle planning. IST personnel have configured and deployed workstations as well as multi-processor servers.

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1.4 Electronic Attack (EA) System Design and Development

IST provides software and hardware engineering support to US Department of Defense organizations involved in the design and development of Electronic Attack, Information Warfare (IW) and Electronic Warfare (EW) systems. These are fully reprogrammable systems with integrated mission planning components. The work is sensitive and compartmented.

1.5 ELINT and EA Collection and Analysis Support

IST has a cadre of recognized signals analysts who are able to address the entire spectra of signal collection system design, deployment, and operation issues, as well as signal reporting, analysis, and signal evaluation. While specializing in ELINT and Electronic Attack (EA) signals, the analytic staff at IST also possesses collection and analysis capabilities in communication, FISINT, and data signals. This team routinely provides operations support to IST’s customers, and the expertise of these analysts is routinely brought to bear on system design, development, and testing efforts to ensure that the objectives and concerns of the end-user are fully addressed in the delivered product. At the customer’s request, IST analysts provided crises support for military units and intelligence efforts during the Persian Gulf action and Desert Storm. These analysts continue to provide support for Bosnia, Kosovo, and Operation Enduring Freedom as needed. IST signals analysts identify intelligence gaps, obtain the requisite raw data, and perform the in-depth signal analysis to satisfy national intelligence requirements in support of the Warfighter and military planners. IST analysts routinely interface with the national databases; government, contractor, and allied personnel; and national data collection systems in an effort to ensure that US intelligence is complete, up-to-date, and accurate.

The depth and breadth of experience available via IST personnel is evident from the efforts these individuals have supported. IST has provided continuous operational support to the National Technical ELINT Center (NTEC) since 1979. IST analysts and programmers were instrumental in the development of the MARTES signals analysis suite and provided initial design inputs to the Advanced ELINT Signals Database (AESD). The involvement of IST personnel in design and testing of Specific Emitter Identification (SEI) technology has furthered the implementation of the Matchlight SEI database. IST signals analysts are routinely sought for advice and guidance in a wide range of signals analysis and evaluation efforts.

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1.6 Power, Pattern, and Polarization (P3) Collection and Analysis

IST has experts in the design, deployment, and operation of P3 collection systems and in the analysis of P3 data. IST professionals provide the core expertise for MUSKETEER’s P3 collection and analysis efforts and have supported Combat Sent P3 efforts. IST professionals are involved in every stage of the design, development, testing and verification of P3 collection systems as well as the exploitation and documentation of P3 data. IST professionals have made significant contributions to the development of P3 analysis tools.

1.7 Training Design and Development

IST personnel have significant experience in course design, development, and delivery. IST personnel have created extensive ELINT collection and analysis course material for US and foreign partner intelligence organizations and have presented this course material at sites worldwide. IST personnel have also created, contributed to, and presented NSA/CSS courses. Well versed in both the technical aspects of the material and the training design standards (e.g., ISD), IST trainers can quickly develop training material for one-time presentations or create a training course with strict adherence to formal course criteria. Training material developed by IST trainers is currently hosted on Intelink and has been incorporated into the basic SIGINT courses offered by US and foreign partner intelligence schools. IST personnel have conducted training for the complex Interactive ELINT Processing (IEP) system at sites worldwide.

IST personnel developed and manned the Dynamic ELINT Feedback Team (DEFT) that conducted training worldwide under the sponsorship of NSA for US and foreign partner organizations. Training included the design, development, and delivery of course material specific to signal, system, and collection/analysis techniques as well as basic and advanced signal theory. Basic courses include theory and operation. Intermediate training addresses applications and techniques. Advanced training focuses on interpretive analysis and weapon system evaluation. Course design is modular for easy tailoring to the student body.

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Technical /Business contacts for IST

New Hampshire

Maryland

Colorado

Warren Murrin

Carl Endicott

Kevin Koepping

603.459.2204

301.776.2331 ext 109

720.304.9557 ext 110

812.7801

843.1109

Warren.Murrin@edocorp.com

Carl.Endicott@edocorp.com

Kevin.Koepping@edocorp.com

Lew Dokmo

Chris Berry

603.459.2203

301.776.2331 ext 101

812.7801

843.1101

Lew.Dokmo@edocorp.com

Chris.Berry@edocorp.com

Labor Rates by Position

IST Price List (prices below include Industrial Funding Fee (IFF))

No.	Labor Category	FY06	FY07	FY08	FY09	FY10	FY11
01	Support Specialist II	$76.58	$79.95	$83.23	$86.64	$90.19	$93.89
02	Support Specialist I	$57.21	$59.73	$62.18	$64.73	$67.38	$70.14
03	Senior Principal Engineer	$143.38	$149.69	$155.83	$162.21	$168.87	$175.79
04	Principal Engineer	$130.82	$136.58	$142.18	$148.00	$154.07	$160.39
05	Senior Engineer	$94.85	$99.02	$103.08	$107.31	$111.71	$116.29
06	Engineer I	$70.16	$73.25	$76.25	$79.38	$82.63	$86.02
07	Technician	$60.62	$63.29	$65.88	$68.58	$71.40	$74.32
08	Subject Matter Expert VI	$214.04	$223.46	$232.62	$242.16	$252.09	$262.42
09	Subject Matter Expert V	$173.45	$181.08	$188.51	$196.23	$204.28	$212.66
10	Subject Matter Expert IV	$143.62	$149.94	$156.09	$162.49	$169.15	$176.08
11	Subject Matter Expert III	$113.27	$118.25	$123.10	$128.15	$133.40	$138.87
12	Subject Matter Expert II	$84.78	$88.51	$92.14	$95.92	$99.85	$103.94
13	Subject Matter Expert I	$66.88	$69.82	$72.69	$75.67	$78.77	$82.00
14	Program Manager IV	$180.62	$188.57	$196.30	$204.35	$212.72	$221.45
15	Program Manager III	$173.45	$181.08	$188.51	$196.23	$204.28	$212.66
16	Program Manager II	$152.09	$158.78	$165.29	$172.07	$179.12	$186.47
17	Program Manager I	$139.84	$145.99	$151.98	$158.21	$164.70	$171.45
18	Administrative Support II	$67.82	$70.80	$73.71	$76.73	$79.87	$83.15
19	Administrative Support I	$53.52	$55.87	$58.17	$60.55	$63.03	$65.62

Non-professional labor categories above(#’s 1,2,7,18,and 19) are considered incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

All of these rates above are for Contractor Site only. Orders for Government-site are outside the scope of this contract.

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Labor Category Descriptions

The required minimum levels of education and experience for each labor category are listed below. Academic credentials and years of experience may be substituted as follows: two (2) years of related experience is equivalent to an associate degree; four (4) years of relevant experience is considered equivalent to a bachelor’s degree; a master’s degree is considered equivalent to a bachelor’s degree plus two (2) years of relevant experience; and a PhD is considered equivalent to a bachelor’s degree plus four (4) years of relevant experience.

No. 01 Job Title: Support Specialist II

Minimum/General Experience: Minimum of four (4) years relevant experience in a technical or program support discipline.

Functional Responsibility: Demonstrated supervisory skills in managing technical and/or program support projects or demonstrated independence in execution of such projects. Progressive experience and independence executing in company or program support areas such as quality assurance, configuration management, technical publications and material handling and/or assembly is necessary. Establishes and maintains processes for evaluating and controlling software/hardware/documentation throughout the product life cycle. Ability to make use of automated tools and processes in support of any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity is required.

Minimum Education: Bachelor’s Degree in a relevant field of study

No. 02 Job Title: Support Specialist I

Minimum/General Experience: This is an entry-level position for which no minimum experience is required.

Functional Responsibility: Ability to apply skills with some supervisor direction in specific areas in support of IT projects. Follows processes for evaluating and controlling software/hardware/documentation throughout the product life cycle. Progressive experience executing in company or program support areas such as quality assurance, configuration management, technical publications and material handling and/or assembly is necessary. Use of automated tools, processes in support of any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity is required.

Minimum Education: High school diploma or equivalent

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No. 03 Job Title: Sr. Principal Engineer

Minimum/General Experience: Minimum of twelve (12) years relevant experience in an IT discipline such as electrical, computer science, information technology, systems or software engineering.

Functional Responsibility: Lead the definition of the system architecture and the high level requirements and design of systems in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity. Be the technical lead for the customer(s). Direct the team on development projects from the establishment of requirements to the delivery of the system. Establish and guide the team in meeting schedules and budgets which support program goals. Provide status information on the IT effort as required to the customer and to appropriate management personnel.

Minimum Education: Bachelor of Science Degree in a technical discipline such as electrical engineering, computer science, information systems or software engineering.

No. 04 Job Title: Principal Engineer

Minimum/General Experience: Minimum of eight (8) years relevant experience in an IT discipline such as electrical, computer science, information technology, or software engineering.

Functional Responsibility: Help define system architecture and the high level requirements and design of systems in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity. Perform tradeoffs which support the requirements definition and detailed design process. Help present architecture and design information to customers in an interactive forum. Lead the activities of more junior engineers (Senior Engineers and Engineer I’s) in a team environment using established processes to develop IT products for the system. Guide the team in adhering to established schedules and budgets. Provide leadership for the sub-system, system integration and deployment as required.

Minimum Education: Bachelor of Science Degree in a technical discipline such as electrical engineering, computer science, information systems or software engineering.

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No. 05 Job Title: Sr. Engineer

Minimum/General Experience: 3 years relevant experience in an IT discipline such as electrical, systems, computer science, information technology, or software engineering.

Functional Responsibility: Working from established requirements and using established processes, do independent detailed design and development work for individual circuit cards or software components or units, system administration, or other related IT activity. Independently integrate the developed products together individually and/or at the subsystem level. Is a mentor for Engineer I’s during the development process. Support the sub-system and system integration and deployment. Adhere to the schedule and stay within the budget established.

Minimum Education: Bachelor of Science Degree in a technical discipline such as electrical engineering, computer science, information systems or software engineering.

No. 06 Job Title: Engineer I

Minimum/General Experience: No minimum experience necessary.

Functional Responsibility: Working from established requirements and high level design and using established processes do detailed design and development work for individual circuit cards or software components or units, system administration, or other related IT activity. Individually test the developed products to prove functionality. Adhere to the schedule and stay within the budget established.

Minimum Education: Bachelor of Science Degree in a technical discipline such as electrical engineering, computer science, information systems or software engineering.

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No. 07 Job Title: Technician

Minimum/General Experience: No minimum experience necessary.

Functional Responsibility: Ability to apply skills in technical and/or program support projects. Progressive experience in basic material assembly, network cabling, IT equipment installation, stresses, capabilities, limitations, automated tools, processes and/or requirements definition in support of development and/or operational IT support efforts in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity.

Minimum Education: High School Diploma

No. 08 Job Title: Subject Matter Expert VI

Minimum/General Experience: Minimum of eighteen (18) years relevant experience in an IT discipline of which at least fifteen (15) years must be in a specialized area of knowledge. Requires sustained ability to provide vision and a high level direction in his/her subject matter area of expertise.

Functional Responsibility: Lead the analysis efforts on highly complex data sets, analytical problem areas and/or mission specific operational areas in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity. Defines and mentors new techniques to analyze data sets and/or exploit technology to resolve operational IT issues. Is a technical lead to the customer(s). Directs analyst/engineering team(s) on operational and/or development projects, from the establishment of requirements to the delivery of the IT system or service. Is the lead problem/domain expert on efforts they are assigned. Provide status information on the IT analysis/engineering efforts as required to the customer and to appropriate management personnel.

Minimum Education: Bachelor of Science Degree in a technical discipline such as science, information systems or engineering.

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No. 09 Job Title: Subject Matter Expert V

Minimum/General Experience: Minimum of fifteen (15) years relevant experience in an IT discipline of which at least eleven (11) years must be in a specialized area of knowledge. Requires demonstrated ability to provide vision and a high level direction in his/her subject matter area of expertise.

Functional Responsibility: Lead the analysis efforts on highly complex data sets, analytical problem areas and/or mission specific operational areas in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity. Defines and provides details for new techniques to analyze data sets and/or exploit IT technology to resolve operational issues. Is a technical lead to the customer(s). Directs analyst/engineering team(s) on operational and/or development projects, from the establishment of requirements to the delivery of the IT system or service. Is the lead problem/domain expert on efforts they are assigned. Provide status information on the IT analysis/engineering efforts as required to the customer and to appropriate management personnel.

Minimum Education: Bachelor of Science Degree in a technical discipline such as science, information systems or engineering.

No. 10 Job Title: Subject Matter Expert IV

Minimum/General Experience: Minimum of twelve (12) years relevant experience in an IT discipline of which at least eight (8) years must be in a specialized area of knowledge.

Functional Responsibility: Lead the analysis efforts on highly complex data sets, analytical problem areas and/or mission specific operational areas in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity. Defines and provides details for new techniques to analyze data sets and/or exploit IT technology to resolve operational issues. Is a technical contact for the customer(s). Directs IT analyst/engineering team(s) on operational and/or development projects, from the establishment of requirements to the delivery of the system or service. Provides leadership for problems / domain areas of expertise on assigned efforts. Provide status information on the IT analysis/engineering efforts as required to the customer and to appropriate management personnel.

Minimum Education: Bachelor of Science Degree in a technical discipline such as science, information systems or engineering.

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No. 11 Job Title: Subject Matter Expert III

Minimum/General Experience: Minimum of eight (8) years relevant experience in an IT discipline of which at least five (5) years must be in a specialized area of knowledge.

Functional Responsibility: Lead the analysis efforts on highly complex data sets, analytical problem areas and/or mission specific operational areas in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity. Defines and provides details on new techniques to analyze data sets and/or exploit IT technology to resolve operational issues. Is a technical contact for the customer(s). Directs analyst/engineering team(s) on operational and/or development projects, from the establishment of requirements to the delivery of the IT system or service. Is the lead problem/domain expert on efforts they are assigned. Provide status information on the IT analysis/engineering efforts as required to the customer and to appropriate management personnel.

Minimum Education: Bachelor of Science Degree in a technical discipline such as science, information systems or engineering.

No. 12 Job Title: Subject Matter Expert II

Minimum/General Experience: Minimum of five (5) years relevant experience in an IT discipline of which at least three (3) years must be in a specialized area of knowledge.

Functional Responsibility: Supports the analysis efforts on intermediate complexity data sets, analytical problem areas and/or mission specific operational areas in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity. Applies new techniques to analyze data sets and/or exploit IT technology to resolve operational issues. Is a technical contact for the customer(s). Perform the analysis/engineering on operational and development projects from the establishment of requirements to the delivery of the IT system or service. Provides input for status on the IT analysis/engineering efforts as required to the customer and to appropriate management personnel.

Minimum Education: Bachelor of Science Degree in a technical discipline such as science, information systems or engineering .

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No. 13 Job Title: Subject Matter Expert I

Minimum/General Experience: Minimum of two (2) years relevant experience in an IT discipline of which at least one (1) years must be in a specialized area of knowledge.

Functional Responsibility: Supports the analysis efforts on moderately complex data sets, analytical problem areas and/or mission specific operational areas in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity. Applies established techniques to analyze data sets and/or exploit IT technology to resolve operational issues. Is a technical contact for the customer(s). Perform the analysis/engineering on operational and development IT projects under the direction of senior program members. Meets goals established for IT analysis/engineering efforts.

Minimum Education: Associates Degree in a technical discipline such as science, information systems or engineering.

No. 14 Job Title: Program Manager IV

Minimum/General Experience: Minimum of eighteen (18) years experience in the development of information technology (IT) based systems involving the use of contemporary tools and techniques. Experience includes participation in system development from inception to deployment. At least fifteen (15) of these years spent managing a team in an IT system development effort.

Functional Responsibility: Responsible to company senior management and to the customer for leading a large team or multiple teams of sub contractor(s) and/or technical and support personnel per established processes in the successful development and delivery of an IT based system. Responsible for establishing a viable cost and for the timely delivery of required products and/or support related to the IT system per customer requirements. The products and/or support can be in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity. Be the lead customer interface in regards to program status and other program related matters. Proactively manage the program(s) to anticipate and implement solutions for problems encountered during the course of development.

Minimum Education: Bachelor’s Degree in computer science, information systems, engineering, business, or other related scientific or technical field.

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No. 15 Job Title: Program Manager III

Minimum/General Experience: Minimum of fifteen (15) years experience in the development of information technology (IT) based systems involving the use of contemporary tools and techniques. Experience includes participation in system development from inception to deployment. At least ten (10) of these years spent managing a team in an IT system development effort.

Functional Responsibility: Responsible to company management and to the customer for leading a large team of technical and support personnel per established processes in the successful development and delivery of an IT based system. Responsible for establishing a viable cost and for the timely delivery of required products and/or support related to the IT system per customer requirements. The products and/or support can be in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity. Be the lead customer interface in regards to program status and other program related matters. Proactively manage the program to anticipate and implement solutions for problems encountered during the course of development.

Minimum Education: Bachelor’s Degree in computer science, information systems, engineering, business, or other related scientific or technical field.

No. 16 Job Title: Program Manager II

Minimum/General Experience: Minimum of twelve (12) years experience in the development of information technology (IT) based systems involving the use of contemporary tools and techniques. Experience includes participation in system development from inception to deployment. At least five (5) of these years spent managing an IT system development effort.

Functional Responsibility: Responsible to company management and to the customer for leading a team of technical and support personnel per established processes in the successful development and delivery of an IT based system. Responsible for establishing a viable cost and for the timely delivery of required products and/or support related to the IT system per customer requirements. The products and/or support can be in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity. Be the lead customer interface in regards to program status and other program related matters. Proactively manage the program to anticipate and implement solutions for problems encountered during the course of development.

Minimum Education: Bachelor’s Degree in computer science, information systems, engineering, business, or other related scientific or technical field.

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No. 17 Job Title: Program Manager I

Minimum/General Experience: Minimum of eight (8) years experience in the development of information technology (IT) based systems involving the use of contemporary tools and techniques. Experience includes participation in system development from inception to deployment. At least two (2) of these years spent leading a team as part of an IT system development effort, thus demonstrating the ability to provide guidance and direction for the team members.

Functional Responsibility: Responsible to company management and to the customer for leading a small team of technical and support personnel per established processes in the successful development and delivery of an IT based system. Responsible for establishing a viable cost and for the timely delivery of required products and/or support related to the IT system per customer requirements. The products and/or support can be in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity. Be the lead customer interface in regards to program status and other program related matters. Proactively manage the program to anticipate and implement solutions for problems encountered during the course of development.

Minimum Education: Bachelor’s Degree in computer science, information systems, engineering, business, or other related scientific or technical field.

No. 18 Job Title: Administrative Support II

Minimum/General Experience: This can be an entry level position for college graduates or requires four (4) years of administrative support experience.

Functional Responsibility: Demonstrated skills in business and/or program administrative support projects as a senior level contributor or contributing supervisor. Progressive experience in basic automated tools such as word processing, spreadsheets internet access, automated telecommunications devices, administrative processes and/or project definition in support of corporate, development and/or operational support efforts in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity.

Minimum Education: Bachelor’s Degree in a relevant field of study

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No. 19 Job Title: Administrative Support I

Minimum/General Experience: This is an entry level position for which no minimum experience is required.

Functional Responsibility: Ability to apply skills in the areas of business and/or program administration. Basic experience with automated tools such as word processing, spreadsheets, internet access, automated telecommunications devices and administrative processes in support of corporate, development and/or operational support efforts in any of the following IT disciplines: software engineering, database management, digital signal processing, system administration, or other related IT activity.

Minimum Education: High school diploma or equivalent

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